Support & Contact

Need help with Perfect Download Manager, want to report a problem, or ready to buy or renew a license? Reach the PDM team directly using any of the options below — we're happy to help.

Contact the team

• Email: support@perfectdownloadmanager.com
• WhatsApp channel: Follow the Perfect Download Manager channel — for announcements, release news, and quick questions.

Licenses & renewals

To purchase a new license or renew an existing one, contact us by email or on our WhatsApp channel. To help us find your account quickly, please include:

• Your current license key (if you have one), shown in PDM under the toolbar menu → License.
• The email address used for your original purchase, if any.
• Whether you want to renew, add activations, or move your license to a new PC.

You can open this page any time from inside PDM: toolbar menu (⋯) → Contact Support / Renew License, or the Contact / Renew button in the License dialog.

Reporting a bug

Bug reports get fixed fastest when they include logs. Please email support@perfectdownloadmanager.com with:

• A short description of what happened and what you expected.
• Your PDM version (shown in the app title bar and window).
• Your log files, found at %LOCALAPPDATA%\PerfectDownloadManager\logs (paste that path into File Explorer's address bar).
• The download URL or a description of the site, if the issue is about a specific download.

Common questions

Many setup and usage questions are answered on the FAQ, and our data practices are covered in the privacy policy.